From time to time, Cheekytoes may offer launch promotions, discount codes, seasonal campaigns, bundle offers, influencer collaborations, loyalty rewards and pre-order product releases.

These terms explain how promotions, rewards and pre-orders work on https://cheekytoes.com. They should be read together with our Website Terms & Conditions, Shipping & Delivery Policy, Returns & Refunds Policy and any promotion-specific terms displayed on our Website.

1. Promotions and Discount Codes

Promotions may be time limited, subject to availability, apply only to selected products, require a minimum spend or exclude certain products such as gift cards, launches, limited editions, sale items or pre-orders.

Unless otherwise stated:

• only one discount code may be used per order;

• discount codes cannot be combined with other promotions;

• discounts cannot be exchanged for cash;

• discounts cannot be applied retrospectively to previous orders;

• promotions are valid only during the stated promotional period.

We reserve the right to amend, pause or withdraw promotions where necessary, including where there is a pricing error, technical issue, stock limitation, fraud, misuse or suspected abuse.

2. Welcome Offers and Newsletter Discounts

Newsletter and welcome offers are generally intended for first-time customers, one-time use and qualifying orders only.

We may cancel or remove discounts where duplicate accounts, self-referrals, abusive use or suspicious activity is identified.

3. Loyalty Rewards Programme

From time to time, Cheekytoes may offer loyalty rewards, points, referral incentives or member-exclusive benefits through selected customer programmes.

Our Rewards Programme is designed to thank customers for being part of the Cheekytoes community and may provide access to occasional rewards, offers or experiences.

Participation in any Rewards Programme is subject to these terms together with any additional programme-specific information displayed on our Website.

Eligibility

The Rewards Programme is intended for genuine individual customers using our Website for personal shopping purposes.

We reserve the right to suspend or remove participation where activity appears fraudulent, abusive, commercial, automated or inconsistent with the intended use of the programme.

Earning Rewards

Customers may have opportunities to earn points, credits or rewards through selected activities, including:

• qualifying purchases;

• referrals;

• promotional campaigns;

• account registration;

• newsletter participation;

• birthday rewards;

• selected community or marketing initiatives.

Eligibility for rewards may vary depending on product collections, promotional periods, launch restrictions, minimum spend requirements, account activity and any programme-specific conditions.

Certain products, launches, gift cards or promotions may be excluded from reward eligibility.

Redeeming Rewards

Where available, rewards may be redeemed against eligible purchases in accordance with the applicable programme rules.

Unless expressly stated otherwise:

• rewards are non-transferable;

• rewards cannot be exchanged for cash;

• rewards cannot be resold;

• rewards hold no cash value outside the programme;

• rewards cannot be applied retrospectively.

Some launches, limited editions, pre-orders, gift cards or promotional collections may be excluded from reward redemption.

Expiry of Rewards

Certain rewards, credits or points may expire after specified periods of inactivity or after promotional validity periods end.

Where reasonably possible, expiry periods will be communicated within the customer account area, promotional materials or programme-specific information.

Returns and Adjustments

If an order linked to reward earnings is cancelled, refunded, returned or partially refunded, associated rewards, credits or points may be adjusted, removed or reversed.

We reserve the right to correct reward balances where points, credits or rewards were applied incorrectly.

Referral Programmes

Where referral programmes are available, referrals should reflect genuine customer recommendations.

The following activities are not permitted:

• self-referrals;

• duplicate accounts;

• misleading promotional activity;

• unauthorised commercial distribution of referral codes;

• use of referral codes on coupon, cashback or discount-sharing websites without permission.

We reserve the right to remove referral rewards, cancel associated discounts or suspend participation where misuse is reasonably suspected.

Programme Changes

We may update, amend, pause or withdraw the Rewards Programme from time to time, including changes relating to reward structures, earning rates, redemption eligibility, promotional availability and participating products or collections.

Where reasonably practicable, significant changes will be communicated through the Website, customer account area or customer communications.

4. Influencer and Affiliate Promotions

Influencer, ambassador and affiliate discount codes remain the property of Cheekytoes.

Unauthorised resale, public redistribution, commercial misuse, misleading promotion or use of codes in a way that may damage the Cheekytoes brand is prohibited.

We reserve the right to disable promotional codes or cancel affected discounts where misuse is suspected.

5. Bundle Offers

Bundle, multi-buy or set promotions may be adjusted if part of an order is cancelled, returned or refunded.

Where qualifying items are returned, discounts may be recalculated proportionately and any refund may reflect the adjusted promotional price.

6. What Is a Pre-Order?

A pre-order allows customers to reserve products before they become available for immediate dispatch.

Pre-order products may include new launches, seasonal releases, limited editions, restocks and upcoming collections.

Pre-order availability does not mean the product is available for immediate dispatch and estimated dispatch dates are not guaranteed.

7. Payment for Pre-Orders

Unless otherwise stated, payment is taken at the time the pre-order is placed.

Pre-order products are reserved subject to successful payment and checkout completion.

We reserve the right to limit quantities, refuse pre-orders or cancel duplicate, suspicious or abusive orders.

8. Estimated Dispatch Dates

Estimated dispatch or release dates are approximate only.

Pre-order dates may change due to manufacturing delays, supplier delays, customs delays, shipping disruptions, operational issues, stock allocation changes or circumstances outside our reasonable control.

Where a material delay occurs, we will aim to provide updates where reasonably possible.

9. Delays

By placing a pre-order, you acknowledge that dispatch dates are estimates and delays may occur.

If a pre-order is materially delayed, you may choose to continue waiting or contact us to request cancellation and a refund, subject to your statutory rights.

We are not liable for indirect or consequential losses arising from revised dispatch dates, supplier delays or launch delays.

10. Product Changes

In limited circumstances, manufacturers or suppliers may make minor changes to materials, colours, packaging, specifications or product details.

Minor variations may occur between pre-order imagery and final delivered products.

However, nothing in these terms affects your statutory rights where a product is faulty, not as described, not of satisfactory quality or not fit for its intended purpose.

11. Stock Availability and Allocation

Pre-order products may be subject to limited stock allocations.

Where stock shortages occur, we reserve the right to allocate stock fairly, limit quantities, cancel affected orders or prioritise orders based on purchase timing.

If we cancel a pre-order after payment has been taken, an appropriate refund will be issued.

12. Combined Orders

Where pre-order products are purchased together with in-stock products, the full order may be held until all items become available.

Split shipping may not always be available and additional delivery charges may apply for separate shipments.

Where available, split shipping options may be shown at checkout or agreed with customer support.

13. Cancellations by Customers

Customers wishing to cancel a pre-order should contact customerservice@cheekytoes.com as soon as possible.

Where the order has not yet been dispatched, we will usually cancel the pre-order and issue a refund.

If the order has already been dispatched, it will be handled in accordance with our Returns & Refunds Policy and your statutory consumer rights.

Nothing in these terms affects your statutory cancellation rights or your rights in relation to faulty, damaged or incorrectly described products.

14. Cancellations by Us

We reserve the right to cancel pre-orders where products become unavailable, suppliers fail to deliver, operational errors occur, pricing errors arise, stock allocation issues occur or fraud or misuse is suspected.

Where payment has been taken, an appropriate refund will be issued.

15. Launches and Limited Releases

Certain launches or limited collections may have restricted availability, exclude additional discount codes or be subject to purchase limits.

We reserve the right to amend or withdraw launch conditions where necessary, including where there are stock limitations, operational issues, technical errors or suspected misuse.

16. Gift Cards and Discount Codes

Unless otherwise stated, promotional discounts may not apply to gift cards, selected pre-orders, launch products, limited editions or excluded collections.

Gift cards may be used subject to our Gift Card terms and any operational limitations shown at checkout.

Specific launch conditions may apply to selected releases.

17. Fair Use

Promotions, rewards, referrals and pre-orders are intended for genuine customer use.

Where activity appears abusive, manipulative, fraudulent, automated, commercial or inconsistent with the intended use of the offer or programme, we reserve the right to:

• remove rewards;

• cancel associated discounts;

• suspend accounts;

• limit participation;

• cancel affected orders;

• disable promotional codes.

18. Limitation of Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under the laws of England and Wales.

Subject to applicable law, we shall not be liable for indirect losses, consequential losses, disappointment arising from delays, launch availability limitations, supplier-related delays, technical issues outside our reasonable control or stock allocation decisions.

19. Changes to These Terms

We reserve the right to amend these terms periodically.

Updated versions will be published on this page together with the revised effective date.

20. Contact Us

CHEEKYTOES BAREFOOT SHOES LTD
Bournemouth, United Kingdom

Customer Support: customerservice@cheekytoes.com
Legal Enquiries: legalinformation@cheekytoes.com